Love Film - Damaged DVD Sent

My second DVD package from LoveFilm arrived today and one particular DVD that I was looking forward to watching was in it so when I sat down to eat my dinner I put the DVD in my played all ready to enjoy it and it wouldn't play.

On ejecting the DVD I had a look to see if there was any dirt or scratches on the disc and I could immediately see it was cracked.

Just like the previous time I had an issue, I went on to the LoveFilm website, reported the issue and within a few minutes it was all sorted out and the title will be added back on to my rentals list and they will dispatch another DVD as soon as possible.

As I've said before, problems happen all the time and it's how a company deals with that problem that sets it aside from its rivals and once again the customer service I've received from LoveFilm has been excellent.

I just seem to have been unlucky in the fact that I've only had two packages from LoveFilm so far and there has been a problem with each of them - fingers crossed the next one will be OK!

Why Do We Put Up With Poor Customer Service In The UK? - Part 2

McDonalds Kettering Poor Customer Service

Once, maybe twice a month I treat myself to a McDonalds meal as they're fairly cheap, quite tasty and I particularly enjoy their milkshakes!

Last weekend I was doing a bit of shopping at Tesco in Kettering and as it was lunch time I decided to pop in to McDonalds to grab a BigMac meal with a Milkshake!

On arriving home I unpacked my meal and as I took the fries out I immediately noticed that it was half empty.  I assumed that half the fries had fallen out in to the bag, but when I had a look I found the bag to be empty.

As you can from the above photo, it's not like there are just a few fries missing but in fact most of them!

I was too hungry to be bothered to drive all the way back up to McDonalds so I decided I would make a complaint online and took a photo with my iPhone as evidence to backup my complaint.

LoveFilm - Wrong Disc Sent Out

When I got home today I pleased to see a package from LoveFilm containing two DVDs.  Unfortunately one of the DVDs was not what I was expecting or had on my rental list.

I went straight on-line and did a quick search on Google.  The first link I clicked on took me to an FAQ page on LoveFilm's website.  It basically told me to sign in and click a link to report a disc had been sent out in error.  So that's what I did.

There was a message on screen telling me that whatever I do, I must not send the wrong disc back without authorisation from Customer Services so I was a bit disappointed as I assumed that I would have to wait for an email and have to jump through hoops to get it sorted out.

How wrong I was!

Why Do We Put Up With Poor Customer Service In The UK?

In 2010 when Best Buy opened its first UK Store I thought great!  We'll now have an electrical store that has as its best selling point, excellent customer support and technical knowledge.

Sadly at the end of 2011 they announced that they were closing all their UK stores and would no longer be trading in the UK.

It seems that we don't want good customer service and we are happy to carry on with the poor customer service we tend to receive in the UK.


At the moment we're having a new kitchen installed so we've been out buying a couple of electrical appliances.

Times are tough at the moment in the Retail Sector so we decided to support a locally run shop that has a reputation for good customer service.

Within 2 days of our brand new Fridge Freezer having been delivered the Frost-Free freezer section from Frosting up so we called Supervision and was told to call Hoover.  We rang Hoover who said it would cost us £100 plus parts to fix the problem.

ITS TWO DAYS OLD AND THEY WANT TO CHARGE US TO FIX IT!!


We went back to Supervision who MOANED at us because they would have to sort this out with Hoover which is a painful process for them.

We had to threaten legal action before they would finally do something about - they didnt want to repair it and gave us our money back instead - they didnt even appologise and offer to sell us something else, clearly they are doing so well at the moment they can turn away customers and their money.

I would stronly recomment that you DO NOT BUY from SUPERVISION as despite their website claiming "Excellent Customer support" their customer service is appauling.

We need to buy an under-the-counter Freezer as well so not only have they lost out on one sale, but two.

We ended up buying a Fridge Freezer from Currys and the small Freezer from Comet.

Both of these have a fantastic Customer Services department at their Head Offices that are just one phone call away and whenever we've had problems with them in the past (and there have only been 1 or 2 over the years) they have always sorted them out straight away and we have purchased several items from them again because of this.

We will NEVER be shopping at Supervision again and strongly recommend that you don't either, unless of course you like poor customer service.

Greased Lightning Showroom Shine

I've now run out of the Greased Lightning Showroom Shine - so why don't I order any more I hear you ask?

Well I have done, I ordered some from the Ideal World shopping channel that (other than their website) is the only place to buy it from (certainly the cheapest place to buy it from).

The problem is I ordered it over a month ago and they still haven't delivered it.

As I ordered it via their website I have reference number so I have emailed them quoting the reference number telling them how unhappy I am and that I have run out of the product and I haven't heard a thing.

I sent the email to them nearly a week ago now and to just ignore me is an absolute disgrace and extremely poor customer service.

My first order can within 2 weeks (still not that fast - but at least it arrived).

With regards to the shopping channels name, it is most definately not an Ideal World as if it was I would of had the items I ordered by now, or at least an appology as they're late - but so far nothing!  Not impressed, not impressed at all.

Greased Lightning Showroom Shine is such a great product but it's being let down by the disastrous people at Ideal World.

:(