Love Film - Damaged DVD Sent

My second DVD package from LoveFilm arrived today and one particular DVD that I was looking forward to watching was in it so when I sat down to eat my dinner I put the DVD in my played all ready to enjoy it and it wouldn't play.

On ejecting the DVD I had a look to see if there was any dirt or scratches on the disc and I could immediately see it was cracked.

Just like the previous time I had an issue, I went on to the LoveFilm website, reported the issue and within a few minutes it was all sorted out and the title will be added back on to my rentals list and they will dispatch another DVD as soon as possible.

As I've said before, problems happen all the time and it's how a company deals with that problem that sets it aside from its rivals and once again the customer service I've received from LoveFilm has been excellent.

I just seem to have been unlucky in the fact that I've only had two packages from LoveFilm so far and there has been a problem with each of them - fingers crossed the next one will be OK!

LoveFilm Replacement Disc Arrived

My next DVD rental arrived today which is basically the replacement for the incorrect disc sent the other day.

The disc I should have received the other day was Karl Pilkingtons, An Idiot Abroad Disc 1 (which is back on my rental list) and the disc I received today was Karl Pilkingtons, An Idiot Abroad Disc 2!

I just hope that I don't need to have seen the first disc to work out what's going on!

LoveFilm - Wrong Disc Sent Out

When I got home today I pleased to see a package from LoveFilm containing two DVDs.  Unfortunately one of the DVDs was not what I was expecting or had on my rental list.

I went straight on-line and did a quick search on Google.  The first link I clicked on took me to an FAQ page on LoveFilm's website.  It basically told me to sign in and click a link to report a disc had been sent out in error.  So that's what I did.

There was a message on screen telling me that whatever I do, I must not send the wrong disc back without authorisation from Customer Services so I was a bit disappointed as I assumed that I would have to wait for an email and have to jump through hoops to get it sorted out.

How wrong I was!

My LoveFilm DVDs Have Been Posted

I had an email from LoveFilm earlier on today telling me that my first two DVDs have been posted out to me:

I've never seen an Idiot Abroad before, I have seen The Office and Extras (and enjoyed them both) but I have also seen Life's Too Short which in my opinion was complete and utter tripe, so I cant wait to see what this DVD is like!

The Social Network had mixed reviews when it came out in the Cinema so I didn't bother seeing it, but as it's available from LoveFilm I think it's worth renting to see what it's like.

LoveFilm Letter Finally Arrived

After what seems like an absolute age, my LoveFilm 6 Month subscription letter has finally arrived!

I've already been on to the website, filled in all my details, entered the subscription code and started to choose some DVDs that I'd like to rent.

There is a free iPhone app (that I've already downloaded) that you can use to log in to your account and add/remove rental choices as well as change their priority.

So How Does LoveFilm Work Then?

The way it works is simple, you create a list of DVDs or BluRays that you would like to rent.  When you click on a title that you want to rent you have to give it a priority, either High, Medium or Low.

Then what you do is wait for the LoveFilm magic to happen.  Their computer system

LoveFilm 6 Month Subscription

The other day I came across a special offer on Amazon for a 6 Month Subscription to LoveFilm for around £35 which is an absolute bargain!

The subscription should be with me by the middle of the week so by the time I've created my LoveFilm account and selected items I want to rent I should be watching a couple of new DVDs by the weekend (hopefully).

LoveFilm have a reputation when it comes to their special offers.  If you are so much as 1 second late in cancelling then you have to pay full price for another month before they end the subscription.

The Internet is littered with tales of disgruntled customers, some fall foul of the notice period you need to give them to cancel and some mention shoddy salespeople not telling them the full story when they stop them in shopping centres.

They're now owned by Amazon so I would like to think that they have cleaned their act up now.  Needless to say when the paperwork arrives in the post I will be reading the terms and conditions very, very carefully and making a note of any important dates on my calendar.