Tess Cosis-Cheaper - ASDA Prank Call

Love Film - Damaged DVD Sent

My second DVD package from LoveFilm arrived today and one particular DVD that I was looking forward to watching was in it so when I sat down to eat my dinner I put the DVD in my played all ready to enjoy it and it wouldn't play.

On ejecting the DVD I had a look to see if there was any dirt or scratches on the disc and I could immediately see it was cracked.

Just like the previous time I had an issue, I went on to the LoveFilm website, reported the issue and within a few minutes it was all sorted out and the title will be added back on to my rentals list and they will dispatch another DVD as soon as possible.

As I've said before, problems happen all the time and it's how a company deals with that problem that sets it aside from its rivals and once again the customer service I've received from LoveFilm has been excellent.

I just seem to have been unlucky in the fact that I've only had two packages from LoveFilm so far and there has been a problem with each of them - fingers crossed the next one will be OK!

Why Do We Put Up With Poor Customer Service In The UK? - Part 2

McDonalds Kettering Poor Customer Service

Once, maybe twice a month I treat myself to a McDonalds meal as they're fairly cheap, quite tasty and I particularly enjoy their milkshakes!

Last weekend I was doing a bit of shopping at Tesco in Kettering and as it was lunch time I decided to pop in to McDonalds to grab a BigMac meal with a Milkshake!

On arriving home I unpacked my meal and as I took the fries out I immediately noticed that it was half empty.  I assumed that half the fries had fallen out in to the bag, but when I had a look I found the bag to be empty.

As you can from the above photo, it's not like there are just a few fries missing but in fact most of them!

I was too hungry to be bothered to drive all the way back up to McDonalds so I decided I would make a complaint online and took a photo with my iPhone as evidence to backup my complaint.